Terms and conditions

Last updated 11 October 2026

In plain English: be fair with us and we'll be fair with you. If you buy as a consumer, nothing here affects your statutory rights under the Consumer Rights Act 2015.

1. About us

Tiproll is a Highfold Group brand. Address: Office 21848, 182-184 High Street North, East Ham, London, E6 2JA. When you use Tiproll (tiproll.co.uk) or buy from us, your contract is with Highfold Group. Contact us at hello@tiproll.co.uk.

2. Prices and payment

Prices are shown in pounds sterling. Payments are taken securely by Stripe. If we make an obvious pricing error we'll tell you before going ahead.

3. Your account and subscription

You must give accurate details and keep your login secure. You're responsible for activity on your account.
Free trial. Each plan starts with a 14-day free trial, once per account. You add a card at checkout and nothing is taken for 14 days; we email you 3 days before the first payment. Cancel before the trial ends and you won't be charged. The Policy Pack has no trial.
Paid plans renew automatically at the end of each billing period (monthly or annually, as chosen) until cancelled. We'll email you at least 30 days before an annual plan renews.
You can cancel at any time from your account in a couple of clicks; your plan stays active until the end of the period you've paid for.
If a payment fails we'll let you know and give you time to update your card before limiting your account.
We may change prices with at least 30 days' notice. You can cancel before the change takes effect.

4. Your content

You own the information you put into Tiproll. You give us permission to store and process it only to provide the service. You can export or delete it at any time. You're responsible for the accuracy of what you enter and for any documents you generate and use.

5. Acceptable use

Don't misuse the service: no unlawful content, no attempts to break or overload it, no reselling access without our written agreement.

6. Availability

We work hard to keep Tiproll available and backed up, but we can't promise it will never be interrupted. We'll give notice of planned maintenance where we can.

Tipping records and your responsibilities

Tiproll helps you meet the requirements of Part 2B of the Employment Rights Act 1996 (as amended by the Employment (Allocation of Tips) Act 2023, and by the Employment Rights Act 2025 once its tipping changes start). You remain the employer and remain responsible for paying tips to your workers, for the accuracy of the hours, amounts and staff details you enter, and for the content of the policy you publish. Generated policies, consultation summaries and statements are templates and information, not legal advice.

You are the controller of your staff's personal data; we process it on your behalf only to provide the service. Locked tip periods cannot be edited, which protects the integrity of your records. If you cancel, you keep read-only access to your records and exports so you can meet the three-year record-keeping requirement. If you delete your account, your records are deleted permanently, so export them first.

Cancellations and refunds

See our refunds & cancellation policy.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable. Nothing limits our liability for death or personal injury caused by negligence, fraud, or anything else that can't legally be limited. If you use Tiproll for business purposes, our total liability to you in any 12-month period is limited to the amount you paid us in that period, and we're not liable for lost profit, revenue or business opportunity.

Not legal or professional advice

Tiproll provides software, templates and general information to help you organise your obligations. It isn't legal, financial or professional advice and doesn't replace a qualified adviser for your specific situation.

Complaints

If something's gone wrong, email hello@tiproll.co.uk and we'll aim to resolve it within 14 days.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.